Tech Support Agent - In-Store Help & Device Setup

Best Buy; Woodland Park (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy’s Geek Squad Agent role places you at the frontline of technology support inside our store. You’ll help customers with computers and devices, assess needs, and offer solutions while collaborating with other agents for more complex repairs.

You’ll set up new devices, provide advice on repair vs. replacement, and keep customers informed with accurate status updates. A passion for technology and a willingness to learn are essential in a fast-paced environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Flexible schedule

Job description

Best Buy’s Geek Squad Agent role places you at the frontline of technology support inside our store. You’ll help customers with computers and devices, assess needs, and offer solutions while collaborating with other agents for more complex repairs.

You’ll set up new devices, provide advice on repair vs. replacement, and keep customers informed with accurate status updates. A passion for technology and a willingness to learn are essential in a fast-paced environment.