In-Store Tech Support & Device Setup Expert

Best Buy; Sanford (FL); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent position offers the opportunity to help customers with technology support and solutions in-store. You'll be trained to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

Requirements include minimum 3 months in retail or customer service and the ability to work a flexible schedule, including holidays, nights, and weekends. The company emphasizes benefits like competitive pay, employee discounts, and wellness resources.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, taking notes and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Flexible schedule

Job description

Best Buy's Geek Squad Agent position offers the opportunity to help customers with technology support and solutions in-store. You'll be trained to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

Requirements include minimum 3 months in retail or customer service and the ability to work a flexible schedule, including holidays, nights, and weekends. The company emphasizes benefits like competitive pay, employee discounts, and wellness resources.