In-Store Tech Support & Device Setup Specialist

Best Buy; Charleston (SC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Agent role in Charleston is a store-based, part-time position focused on delivering friendly technology support. You’ll greet customers, assess needs, perform basic services and partner with other agents for more complex repairs.

Responsibilities include setting up devices, advising on repair vs. replacement, and providing accurate time estimates while maintaining up-to-date knowledge through training.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Job description

Best Buy’s Geek Squad Agent role in Charleston is a store-based, part-time position focused on delivering friendly technology support. You’ll greet customers, assess needs, perform basic services and partner with other agents for more complex repairs.

Responsibilities include setting up devices, advising on repair vs. replacement, and providing accurate time estimates while maintaining up-to-date knowledge through training.