In-Store Tech Support & Device Setup Agent

Best Buy; Green Bay (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Best Buy’s Geek Squad Agent role focuses on delivering friendly technology support at the Green Bay store, guiding customers through setup and repair decisions while coordinating with colleagues for complex fixes. You’ll gain training and hands-on experience to meet customer needs.

The job emphasizes flexible scheduling, including holidays, nights, and weekends, with a starting pay range of $15–$18.75 per hour and store-based benefits.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions and giving time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and give accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Tech knowledge

Job description

Best Buy’s Geek Squad Agent role focuses on delivering friendly technology support at the Green Bay store, guiding customers through setup and repair decisions while coordinating with colleagues for complex fixes. You’ll gain training and hands-on experience to meet customer needs.

The job emphasizes flexible scheduling, including holidays, nights, and weekends, with a starting pay range of $15–$18.75 per hour and store-based benefits.