In-Store Tech Support & Device Setup Expert

Best Buy; Chula Vista (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Geek Squad Agent is the first point of contact for customers needing technology support and solutions at our store. You’ll receive training and resources to assess needs, perform basic services, and partner with other agents on more complex repairs.

You’ll help customers understand issues, set expectations, and decide whether to repair or replace devices while staying current with certified training courses and store procedures.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Tech enthusiasm

Job description

Best Buy Geek Squad Agent is the first point of contact for customers needing technology support and solutions at our store. You’ll receive training and resources to assess needs, perform basic services, and partner with other agents on more complex repairs.

You’ll help customers understand issues, set expectations, and decide whether to repair or replace devices while staying current with certified training courses and store procedures.