In-Store Tech Support & Customer Service Agent

Best Buy; Charlotte (NC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent in Charlotte, NC delivers friendly tech support at the store, helping customers assess needs, set up devices and decide between repair or replacement. You’ll start by greeting customers and guiding them through check-in and service processes.

You’ll continue learning through certified training, partner with fellow agents, and communicate clearly about status and next steps. This role offers part-time schedules including holidays, nights and weekends, with benefits to

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy's Geek Squad Agent in Charlotte, NC delivers friendly tech support at the store, helping customers assess needs, set up devices and decide between repair or replacement. You’ll start by greeting customers and guiding them through check-in and service processes.

You’ll continue learning through certified training, partner with fellow agents, and communicate clearly about status and next steps. This role offers part-time schedules including holidays, nights and weekends, with benefits to