In-Store Tech Support Specialist

Best Buy; Wichita (KS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Agent role places you at the frontline of technology support, helping customers in-store with setup, repairs, and product guidance. You'll assess needs, provide time estimates, and collaborate with other agents on more complex tasks.

Training and resources are provided to build your knowledge. This role emphasizes friendly service, clear communication, and the ability to work a flexible schedule including holidays, nights, and weekends, with benefits supporting wellbeing

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy’s Geek Squad Agent role places you at the frontline of technology support, helping customers in-store with setup, repairs, and product guidance. You'll assess needs, provide time estimates, and collaborate with other agents on more complex tasks.

Training and resources are provided to build your knowledge. This role emphasizes friendly service, clear communication, and the ability to work a flexible schedule including holidays, nights, and weekends, with benefits supporting wellbeing