In-Store Tech Support Agent - Devices & Setup Expert

Best Buy; Garner (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Paid time off

Job summary

Best Buy’s Geek Squad Agent position is the frontline tech-support contact in-store, assisting customers with setup, repairs guidance and smart device help. You’ll learn to assess needs, estimate next steps, and partner with other agents for complex repairs.

The role requires at least 3 months in retail or customer service, plus a flexible schedule that includes holidays, nights and weekends. Best Buy emphasizes training and benefits to support your growth.

Qualifications

• 3 months of experience in retail or customer service.
• Willing to work holidays, nights and weekends.
• Interest in technology and problem solving.

Responsibilities

• Provide positive, timely service during check-in/out.
• Understand issues by asking questions and noting details.
• Help customers set up devices and advise on repair vs replace.
• Monitor service queues and update customers.
• Maintain knowledge through certified training courses.
• Collaborate with fellow agents.
• Work flexible schedule including holidays, nights and weekends.

Skills

Retail experience

Customer service

Tech passion

Adapt fast

Flexible schedule

Job description

Best Buy’s Geek Squad Agent position is the frontline tech-support contact in-store, assisting customers with setup, repairs guidance and smart device help. You’ll learn to assess needs, estimate next steps, and partner with other agents for complex repairs.

The role requires at least 3 months in retail or customer service, plus a flexible schedule that includes holidays, nights and weekends. Best Buy emphasizes training and benefits to support your growth.