Retail Tech Support Specialist

Best Buy; Chesapeake (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

As a Geek Squad Agent at Best Buy, you will be the first point of contact for technology support, helping customers with setup, repairs, and guidance in-store. You will learn through training and collaborate with other agents to resolve issues across a range of devices.

Responsibilities include assisting customers during check-in and checkout, understanding issues, and providing timely estimates for next steps. A flexible schedule, including holidays and weekends, is required.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech-savvy

Job description

As a Geek Squad Agent at Best Buy, you will be the first point of contact for technology support, helping customers with setup, repairs, and guidance in-store. You will learn through training and collaborate with other agents to resolve issues across a range of devices.

Responsibilities include assisting customers during check-in and checkout, understanding issues, and providing timely estimates for next steps. A flexible schedule, including holidays and weekends, is required.