In-Store Tech Support & Setup Specialist

Best Buy; Salem (NH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Benefits

Job summary

Best Buy’s Geek Squad Agent role focuses on helping customers with technology support, setting up devices, and advising on repair or replacement options. Training and teamwork with other agents are key parts of the position.

This role requires friendly customer service, strong communication, and the ability to work a flexible schedule including holidays, nights, and weekends at a Salem, NH location.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Job description

Best Buy’s Geek Squad Agent role focuses on helping customers with technology support, setting up devices, and advising on repair or replacement options. Training and teamwork with other agents are key parts of the position.

This role requires friendly customer service, strong communication, and the ability to work a flexible schedule including holidays, nights, and weekends at a Salem, NH location.