In-Store Tech Support & Device Advisor

Best Buy; Christiansburg (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support, providing customers with knowledge and solutions for devices in-store. You will receive training and work with other agents on more complex repairs to ensure customer satisfaction and efficiency.

You will assess customer needs, guide basic services, and help set up devices, while maintaining calm, friendly communication and accurate documentation.

Qualifications

• 3 months of experience in retail or customer service.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support, providing customers with knowledge and solutions for devices in-store. You will receive training and work with other agents on more complex repairs to ensure customer satisfaction and efficiency.

You will assess customer needs, guide basic services, and help set up devices, while maintaining calm, friendly communication and accurate documentation.