In-Store Tech Support Agent – Flexible Hours & Perks

Best Buy Co.; Benton Harbor (MI); Presencial; USD 21.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Paid time off and leave options

Resumo da vaga

Best Buy Co. is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our local Best Buy store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You will help customers set up new devices, provide guidance on repair vs. replacement, and keep service queues updated with accurate statuses.

Qualificações

• 3 months of experience working in retail or customer service.

Responsabilidades

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Descrição da vaga

Best Buy Co. is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our local Best Buy store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You will help customers set up new devices, provide guidance on repair vs. replacement, and keep service queues updated with accurate statuses.