Tech Support Agent – In-Store Help & Device Setup

Best Buy Co.; City of Rochester (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You’ll assess customer needs, perform basic services, and collaborate with other agents on complex repairs. If friends come to you with tech questions, this role could be ideal.

You will gain training and resources to help customers decide whether to repair or replace devices, and you’ll work in a fast-paced retail environment with flexible hours, including nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology enthusiasm

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You’ll assess customer needs, perform basic services, and collaborate with other agents on complex repairs. If friends come to you with tech questions, this role could be ideal.

You will gain training and resources to help customers decide whether to repair or replace devices, and you’ll work in a fast-paced retail environment with flexible hours, including nights and weekends.