In-Store Tech Support Agent - Customer Solutions

Best Buy Co.; San Angelo (TX); Presencial; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Employee discount

Benefits overview

Descripción de la vacante

Best Buy Geek Squad Agent position seeks a friendly, tech‑savvy team member in our store. You’ll be the first point of contact for customers needing technology support, provide quick, accurate time estimates, and guide clients on device setup and repair vs replacement.

Training and resources are provided to assess needs, perform basic services, and collaborate with other agents on more complex repairs. A flexible schedule, including holidays and weekends, is required.

Formación

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsabilidades

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Conocimientos

Customer service

Retail experience

Communication

Descripción del empleo

Best Buy Geek Squad Agent position seeks a friendly, tech‑savvy team member in our store. You’ll be the first point of contact for customers needing technology support, provide quick, accurate time estimates, and guide clients on device setup and repair vs replacement.

Training and resources are provided to assess needs, perform basic services, and collaborate with other agents on more complex repairs. A flexible schedule, including holidays and weekends, is required.