In-Store Tech Support Agent | Customer Care & Repairs

Best Buy; Downers Grove (IL); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Best Buy’s Geek Squad Agent role is the front-line tech support in our Downers Grove store. You’ll assist customers with technology needs, perform basic services and team with other agents for more complex repairs.

The job offers training resources and a chance to grow within a technology-focused retail environment. In this role you’ll work a flexible schedule including holidays, nights and weekends, while delivering accurate time estimates and guidance on whether to repair or replace devices.

Qualifications

• 3 months of experience working in retail or customer service.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions and giving time estimates.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide status updates.
• Maintain knowledge through certified training courses.
• Collaborate with fellow agents.

Skills

Retail experience

Customer service

Communication

Job description

Best Buy’s Geek Squad Agent role is the front-line tech support in our Downers Grove store. You’ll assist customers with technology needs, perform basic services and team with other agents for more complex repairs.

The job offers training resources and a chance to grow within a technology-focused retail environment. In this role you’ll work a flexible schedule including holidays, nights and weekends, while delivering accurate time estimates and guidance on whether to repair or replace devices.