In-Store Tech Repair Specialist

Best Buy; Downers Grove (IL); Sur place; USD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Employee discount

Retirement resources

Well-being programs

Résumé du poste

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at the Downers Grove, IL store provides technology support and repairs for customers’ devices. You’ll diagnose, repair, and advise customers, delivering excellent service in person and over the phone.

You’ll collaborate with Geek Squad Agents, maintain documentation, and pursue ongoing training to stay certified and knowledgeable in consumer electronics.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi‑task in a fast‑paced environment.

Responsabilités

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in‑person and over the phone
• Establish and maintain consistent rhythms for timely follow‑up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Connaissances

Diagnostics

Troubleshooting

Repairing tech

Outils

Consumer electronics knowledge

Description du poste

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at the Downers Grove, IL store provides technology support and repairs for customers’ devices. You’ll diagnose, repair, and advise customers, delivering excellent service in person and over the phone.

You’ll collaborate with Geek Squad Agents, maintain documentation, and pursue ongoing training to stay certified and knowledgeable in consumer electronics.