In-Store Tech Support Specialist — Customer‑Focused

Best Buy; East Hanover (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

LOA eligibility

Job summary

Best Buy’s Geek Squad Agent role is the first point of contact for technology support in East Hanover. You’ll be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs in-store and at customers’ homes.

You’ll gain knowledge through certified training, help customers decide to repair or replace devices, and provide clear status updates while maintaining a positive service mindset in a fast-paced retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy’s Geek Squad Agent role is the first point of contact for technology support in East Hanover. You’ll be trained to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs in-store and at customers’ homes.

You’ll gain knowledge through certified training, help customers decide to repair or replace devices, and provide clear status updates while maintaining a positive service mindset in a fast-paced retail environment.