In-Store Tech Support Specialist | Customer Care

Best Buy; Cary (NC); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Agent role involves assisting customers with technology support and solutions at the Cary, NC store. You’ll assess needs, perform basic services, and partner with other agents on complex repairs, providing friendly, knowledgeable service.

The position emphasizes customer interaction, ongoing product knowledge, and a flexible schedule that may include holidays and weekends. Training and growth opportunities are provided within a supportive team environment.

Qualifications

• Minimum 3 months of retail or customer service experience.
• Passion for technology and problem solving.
• Ability to adapt and learn quickly in a fast-paced environment.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions and providing time estimates for next steps.
• Help customers set up devices and advise on repair or replacement.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through certified training courses.
• Communicate clearly with fellow agents.

Skills

Customer service experience

Tech enthusiasm

Adaptability

Job description

Best Buy’s Geek Squad Agent role involves assisting customers with technology support and solutions at the Cary, NC store. You’ll assess needs, perform basic services, and partner with other agents on complex repairs, providing friendly, knowledgeable service.

The position emphasizes customer interaction, ongoing product knowledge, and a flexible schedule that may include holidays and weekends. Training and growth opportunities are provided within a supportive team environment.