In-Store Tech Support Specialist — Flexible Hours

Best Buy; Monroeville (Allegheny County); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leave of absence options

Incentive pay plans

Benefits Guide accessibility

Job summary

Best Buy’s Geek Squad Agent position is the front line for technology support, helping customers with devices and repairs in-store. You’ll assess needs, perform basic services, and collaborate with other agents on more complex tasks.

Training is provided to build knowledge and service skills while maintaining up-to-date expertise through certification courses. A flexible schedule, including holidays and weekends, is required as part of this role.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech aptitude

Job description

Best Buy’s Geek Squad Agent position is the front line for technology support, helping customers with devices and repairs in-store. You’ll assess needs, perform basic services, and collaborate with other agents on more complex tasks.

Training is provided to build knowledge and service skills while maintaining up-to-date expertise through certification courses. A flexible schedule, including holidays and weekends, is required as part of this role.