In-Store Customer Experience & Sales Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Kimbrell’s Furniture in Durham, NC seeks a Customer Service Representative to deliver an outstanding in-store experience, support sales, and manage client accounts from initial contact to follow-up. You will work with the store team to grow revenue and ensure customer satisfaction.

The role emphasizes building relationships, handling financing options, processing payments, and using POS systems in a fast-paced, team-oriented retail environment. Bilingual English-Spanish is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Bilingual English-Spanish may be a plus.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned

Skills

Customer service

Communication

Relationship-building

Sales mindset

Bilingual English-Spanish

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Furniture in Durham, NC seeks a Customer Service Representative to deliver an outstanding in-store experience, support sales, and manage client accounts from initial contact to follow-up. You will work with the store team to grow revenue and ensure customer satisfaction.

The role emphasizes building relationships, handling financing options, processing payments, and using POS systems in a fast-paced, team-oriented retail environment. Bilingual English-Spanish is a plus.