Retail Customer Experience & Sales Specialist

Kimbrells; Spartanburg (SC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is hiring a Customer Service Representative to enhance the in-store experience and support sales through customer relationships. The CSR focuses on guiding customers through the purchasing journey and providing ongoing account support.

The role emphasizes a high-energy retail environment, teamwork, and a commitment to customer satisfaction. Bilingual English-Spanish is a plus; high school diploma preferred.

Qualifications

• High school diploma or equivalent; relevant experience considered.
• Proven customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a willingness to learn and help customers.

Responsibilities

• Provide a welcoming, professional customer experience across all interactions.
• Build customer relationships to drive loyalty and referrals.
• Support customers through the purchasing journey and follow-up communications.
• Collaborate with sales associates to support sales activities and revenue growth.
• Assist with promotions, events, and promotions while ensuring accuracy.
• Process payments and protect customer information per policies.
• Support daily store operations and POS system usage.

Skills

Strong customer service

Excellent communication

Sales-oriented

Bilingual English-Spanish

Relationship building

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is hiring a Customer Service Representative to enhance the in-store experience and support sales through customer relationships. The CSR focuses on guiding customers through the purchasing journey and providing ongoing account support.

The role emphasizes a high-energy retail environment, teamwork, and a commitment to customer satisfaction. Bilingual English-Spanish is a plus; high school diploma preferred.