Bilingual Retail Customer Experience & Sales Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Anderson (SC); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture in Anderson, SC seeks a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will focus on building relationships, guiding customers through the purchasing journey, and ensuring seamless ongoing account support.

You will partner with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment, including financing options and transactions

Qualifications

• Customer service excellence across all interactions.
• Build strong relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey and in follow-up communications.
• Partner with sales associates to support activities and drive revenue growth.
• Assist customers with financing options and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts, addressing questions and protecting information.

Responsibilities

• Provide a welcoming, professional customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions and events
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Sales orientation

Teamwork

Bilingual English-Spanish

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture in Anderson, SC seeks a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will focus on building relationships, guiding customers through the purchasing journey, and ensuring seamless ongoing account support.

You will partner with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment, including financing options and transactions