Retail Customer Experience & Sales Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Lumberton (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

+ Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building relationships with customers as they navigate the purchasing journey from initial engagement through ongoing account support.

You will partner with the store team to drive business, enhance satisfaction, and maintain a high-performing retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Sales mindset

Financial knowledge

Organization

Multitasking

Teamwork

Professionalism

Education

High school diploma

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building relationships with customers as they navigate the purchasing journey from initial engagement through ongoing account support.

You will partner with the store team to drive business, enhance satisfaction, and maintain a high-performing retail environment.