Retail CSR: Customer Experience & Sales Leader

Kimbrells; Lumberton (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Commission

Training & development

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a courteous Customer Service Representative (CSR) to enhance the in-store experience. You will support sales and customer service efforts, guide customers through the purchasing journey, and collaborate with the store team to drive business and build lasting relationships.

Ideal candidates bring strong communication, bilingual English-Spanish abilities, and a customer-first mindset.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to guide customers through the purchasing journey and follow up.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions and resolving concerns with professionalism.
• Process payments, maintain records, and protect customer information per company policies.
• Support daily store operations, including administrative tasks and use of POS systems.

Skills

Customer service

Interpersonal skills

Communication

Sales oriented

Bilingual English-Spanish

Financial transactions

Team collaboration

Fast-paced environment

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a courteous Customer Service Representative (CSR) to enhance the in-store experience. You will support sales and customer service efforts, guide customers through the purchasing journey, and collaborate with the store team to drive business and build lasting relationships.

Ideal candidates bring strong communication, bilingual English-Spanish abilities, and a customer-first mindset.