Retail Customer Experience & Sales Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will guide customers through the purchasing journey, build relationships, and ensure a seamless experience from initial engagement through ongoing account support.

Join a team-focused retail environment with opportunities for advancement.

Qualifications

• High school diploma or equivalent preferred.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.

Skills

Customer service

Communication

Sales-minded

Organization

Teamwork

Bilingual EN/ES

Education

HS diploma

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will guide customers through the purchasing journey, build relationships, and ensure a seamless experience from initial engagement through ongoing account support.

Join a team-focused retail environment with opportunities for advancement.