In-Store Customer Experience & Sales Advisor

Kimbrells; Anderson (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

+ Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on guiding customers through the purchasing journey and ensuring a seamless experience from initial engagement through ongoing account support.

The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Strong customer service

Excellent communication

Relationship-building

Sales-minded

Organizational skills

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on guiding customers through the purchasing journey and ensuring a seamless experience from initial engagement through ongoing account support.

The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.