Customer Experience & Sales Pro

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Fayetteville (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture seeks a Customer Service Representative to foster an exceptional in-store experience and support sales efforts. You will guide customers through the purchasing journey, build relationships, and assist with account support.

Key duties include handling payments, assisting with financing options, and collaborating with a team to drive revenue while maintaining accuracy and compliance. Bilingual English-Spanish is a plus.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered.
• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned

Skills

Customer service

Sales-oriented

Communication

Interpersonal skills

Bilingual English-Spanish

POS systems

Education

High school diploma

Tools

POS systems

Job description

Kimbrell’s Furniture seeks a Customer Service Representative to foster an exceptional in-store experience and support sales efforts. You will guide customers through the purchasing journey, build relationships, and assist with account support.

Key duties include handling payments, assisting with financing options, and collaborating with a team to drive revenue while maintaining accuracy and compliance. Bilingual English-Spanish is a plus.