Retail Customer Experience Specialist

Kimbrells; Raleigh (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative to deliver an exceptional in-store experience. You will support sales, guide customers through the purchasing journey, and help maintain a high-performing retail environment.

In this role, you will build relationships, handle follow-up communications, process payments, and assist with financing options while ensuring accuracy and compliance. A friendly, team-focused attitude and fluency in English (Spanish a plus) are valued at

Qualifications

• High school diploma or equivalent preferred; relevant retail experience valued.
• Strong customer service and communication skills.
• Sales-oriented with a customer-first approach.
• Basic understanding of financial transactions; willingness to learn.
• Able to thrive in a fast-paced, team-oriented retail environment.
• Bilingual English-Spanish a plus depending on store staffing.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned

Skills

Customer service

Communication

Sales mindset

Bilingual (English-Spanish)

Multitasking

Teamwork

Education

High school diploma

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative to deliver an exceptional in-store experience. You will support sales, guide customers through the purchasing journey, and help maintain a high-performing retail environment.

In this role, you will build relationships, handle follow-up communications, process payments, and assist with financing options while ensuring accuracy and compliance. A friendly, team-focused attitude and fluency in English (Spanish a plus) are valued at