In-Station Delivery Support Specialist

Amazon; Richmond (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate in Richmond, VA. The role focuses on real-time, hands-on customer support at the station, ensuring on-time deliveries and connecting customers with experts for up-to-date information about packages.

You will collaborate with warehouse teams and delivery partners to resolve delivery issues, uphold Amazon's customer-centric values, and provide empathetic service across channels including in-person, phone, and email.

Qualifications

• High school or equivalent
• Experience in Customer Service
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, data base searching and instant messenger tools

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer service

Time management

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate in Richmond, VA. The role focuses on real-time, hands-on customer support at the station, ensuring on-time deliveries and connecting customers with experts for up-to-date information about packages.

You will collaborate with warehouse teams and delivery partners to resolve delivery issues, uphold Amazon's customer-centric values, and provide empathetic service across channels including in-person, phone, and email.