Delivery Station Customer Support Specialist

Talentify; Manassas (VA); On-site; USD 53,589,000 - 74,386,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and connect customers with experts for accurate updates on their packages.

You will interact with customers in person and via phone/email, prioritize needs, and maintain service quality while supporting the last-mile delivery network. This role requires a dynamic, customer‑first mindset and a flexible full‑time schedule.

Qualifications

• High school diploma or equivalent
• Experience in customer service
• Experience with computers and Microsoft Office (Outlook, Word, Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Familiarity with multiple web browsers, databases, and instant messenger tools
• Bachelor's degree or equivalent
• Experience understanding performance metrics and developing them to measure progress
• Experience with written and verbal communication and presentation
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding to issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer service

Time management

Written and verbal communication

Presentation

Merchandising

Brand ambassador

Education

Bachelor's degree or equivalent

High school diploma or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and connect customers with experts for accurate updates on their packages.

You will interact with customers in person and via phone/email, prioritize needs, and maintain service quality while supporting the last-mile delivery network. This role requires a dynamic, customer‑first mindset and a flexible full‑time schedule.