In-Station Customer Support Pro — Deliveries & Solutions

Amazon; Riverside (MO); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon Riverside, MO is seeking a Delivery Station Customer Service Associate to provide in-station real-time support to ensure customers receive their packages on time and connect them with experts for the latest information.

The role emphasizes empathy, clear communication, and efficient problem solving as you collaborate with warehouse teams, drivers, and customers to maintain high service standards.

Qualifications

• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, database searching and instant messenger tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Experience in Customer Service

MS Office (Outlook, Word, Excel)

Time management in dynamic envs

Browsers & databases & chat tools

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Job description

Amazon Riverside, MO is seeking a Delivery Station Customer Service Associate to provide in-station real-time support to ensure customers receive their packages on time and connect them with experts for the latest information.

The role emphasizes empathy, clear communication, and efficient problem solving as you collaborate with warehouse teams, drivers, and customers to maintain high service standards.