Delivery Station Customer Service Pro

Talentify; Hampton (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Hampton, VA to provide real-time in-station support, ensuring on-time deliveries and clear communication with customers and partners. This role emphasizes empathetic service, accurate issue resolution, and professional written responses in a fast-paced warehouse environment.

The position requires standing for long shifts, lifting up to 49 pounds, and working across multiple systems like Outlook, Excel and SharePoint.

Qualifications

• High school or equivalent
• Experience in Customer Service
• Experience with Microsoft Office (Outlook, Word, Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Experience with written and verbal communication and presentation

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time schedule (40+ hours per week)

Skills

Communication skills

Customer service

Time management

Microsoft Office

Outlook

Education

High school diploma

Tools

SharePoint

Excel

Word

Outlook

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Hampton, VA to provide real-time in-station support, ensuring on-time deliveries and clear communication with customers and partners. This role emphasizes empathetic service, accurate issue resolution, and professional written responses in a fast-paced warehouse environment.

The position requires standing for long shifts, lifting up to 49 pounds, and working across multiple systems like Outlook, Excel and SharePoint.