Delivery Station Customer Support Specialist

Amazon; Ypsilanti (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Amazon Delivery Station is seeking a Customer Service Associate to provide in‑station, real‑time support and assist customers with package delivery questions. You will interact directly with customers, warehouse teams and delivery partners to ensure on‑time deliveries and resolve issues, while maintaining high service standards.

The role emphasizes empathy, clear communication, and the ability to adapt in a fast‑paced logistics environment.

Qualifications

• High school or equivalent required.
• Experience in customer service is required.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience with computer and web based tools is preferred.

Responsibilities

• Interact directly with customers in person, by phone and email.
• Empathize with customer needs and set appropriate expectations.
• Resolve issues and respond to inquiries clearly and promptly.
• Communicate and coordinate with internal teams to ensure on‑time delivery.
• Maintain accurate written responses and logs of customer interactions.
• Work a flexible full‑time schedule (40+ hours per week).

Skills

Customer service

Time management

Communication skills

Computer proficiency

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Amazon Delivery Station is seeking a Customer Service Associate to provide in‑station, real‑time support and assist customers with package delivery questions. You will interact directly with customers, warehouse teams and delivery partners to ensure on‑time deliveries and resolve issues, while maintaining high service standards.

The role emphasizes empathy, clear communication, and the ability to adapt in a fast‑paced logistics environment.