Delivery Station Customer Support Specialist

Amazon Inc.; North Pekin (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station real-time support, connect customers with experts, and ensure on-time delivery. The role emphasizes empathetic, clear communication and issue resolution at a last-mile warehouse.

Responsibilities include direct customer contact, prioritizing needs, and maintaining accurate written responses. The position requires a FT schedule, with work in a dynamic delivery environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service is required.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web-based tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service

Communication skills

Time management

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

MS Office

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station real-time support, connect customers with experts, and ensure on-time delivery. The role emphasizes empathetic, clear communication and issue resolution at a last-mile warehouse.

Responsibilities include direct customer contact, prioritizing needs, and maintaining accurate written responses. The position requires a FT schedule, with work in a dynamic delivery environment.