In‑Station Customer Support Specialist – Delivery Hub

Amazon Inc.; Abbeville (LA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support for customers and partners. You will help ensure on-time deliveries, connect customers with experts, and maintain customer satisfaction while working closely with warehouse teams.

The role emphasizes empathy, clear communication, and problem-solving in a fast-paced logistics environment, with opportunities to grow within Amazon’s customer service organization.

Qualifications

• Experience in customer service roles.
• Experience using computers and Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize and manage time in dynamic environments.
• Experience with computer and web-based tools.

Responsibilities

• Communicate with customers in person, by phone, and by email.
• Empathize with customer needs and set expectations.
• Resolve issues and provide accurate information.
• Draft clear, concise written responses to customer issues.
• Assist customers with delivery coordination and problem-solving.
• Work a full-time schedule (40+ hours).

Skills

Customer service

Microsoft Office

Time management

Computer and web tools

Education

High school or equivalent

Bachelor’s degree or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support for customers and partners. You will help ensure on-time deliveries, connect customers with experts, and maintain customer satisfaction while working closely with warehouse teams.

The role emphasizes empathy, clear communication, and problem-solving in a fast-paced logistics environment, with opportunities to grow within Amazon’s customer service organization.