Delivery Station: Customer Support Specialist (On-site)

Amazon Inc.; Syosset (NY); On-site; USD 58,799,000 - 81,807,000; Full time

Benefits offered by this job

EAP

Mental Health Support

401(k) matching

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support for customers and delivery partners. You will be the point of contact to resolve delivery issues, reschedule where needed, and ensure customers receive packages on time.

The role emphasizes empathy, clear communication, and the ability to work a full-time, 40+ hour schedule in a fast-paced warehouse environment.

Qualifications

• High school education or equivalent required.
• Experience in customer service roles preferred.
• Strong computer and Microsoft Office skills (Outlook, Word, Excel).
• Ability to manage time in dynamic environments and handle multiple tasks.

Responsibilities

• Interact with customers in person, by phone, and by email.
• Empathize with customer needs and set clear expectations.
• Resolve issues promptly and communicate effectively.
• Draft concise written responses to customer inquiries.
• Make quick, judgement-based decisions to improve outcomes.
• Maintain a flexible full-time schedule (40+ hours/week).

Skills

Customer service

Time management

Computer literacy

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support for customers and delivery partners. You will be the point of contact to resolve delivery issues, reschedule where needed, and ensure customers receive packages on time.

The role emphasizes empathy, clear communication, and the ability to work a full-time, 40+ hour schedule in a fast-paced warehouse environment.