In-Station Customer Advocate — Delivery Support

Amazon Inc.; Seaford (DE); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and ensure on-time delivery for customers. You will connect with warehouse teams, delivery partners, and customers to guide them and resolve issues, helping to maintain a best-in-class customer experience.

The role emphasizes clear communication, issue resolution, and strong knowledge of Amazon's delivery network.

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics to measure progress against KPIs.
• Strong written and verbal communication and presentation skills.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, by phone and email.
• Empathizing with and prioritizing customer needs.
• Resolving issues and setting appropriate expectations with customers.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Making quick and effective decisions on behalf of the customer.

Skills

Customer service

Communication

Written communication

Brand ambassador experience

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and ensure on-time delivery for customers. You will connect with warehouse teams, delivery partners, and customers to guide them and resolve issues, helping to maintain a best-in-class customer experience.

The role emphasizes clear communication, issue resolution, and strong knowledge of Amazon's delivery network.