In-Station Logistics & Customer Support Specialist

Talentify; Saint George (UT); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time, hands-on support to ensure on-time delivery and to connect customers with experts for the latest package information.

You will work at one of our last-mile warehouses, communicating with warehouse teams, delivery partners and customers to resolve issues and reschedule deliveries as needed.

Qualifications

• High school or equivalent
• Experience in Customer Service
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience prioritizing and managing time effectively in dynamic environments
• Experience working with computer and web based tools
• Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience with written and verbal communication and presentation
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer service experience

Written and verbal communication

Computer proficiency

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Excel

Word

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time, hands-on support to ensure on-time delivery and to connect customers with experts for the latest package information.

You will work at one of our last-mile warehouses, communicating with warehouse teams, delivery partners and customers to resolve issues and reschedule deliveries as needed.