In-Station Delivery Support & Customer Advocate

Amazon Inc.; Plainfield (CT); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support and connect customers with experts on their packages.

Based at a last-mile delivery warehouse, you'll handle in-person and written communications, resolve delivery issues, and help ensure on-time, accurate deliveries. This role requires a flexible full-time schedule and strong customer focus.

Qualifications

• Bachelor's degree or equivalent required.
• Experience with performance metrics to measure KPI progress.
• Strong written and verbal communication and presentation skills.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer service

Written & verbal communication

Presentation skills

Team experience

Education

Bachelor's degree or equivalent

Job description

Amazon is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support and connect customers with experts on their packages.

Based at a last-mile delivery warehouse, you'll handle in-person and written communications, resolve delivery issues, and help ensure on-time, accurate deliveries. This role requires a flexible full-time schedule and strong customer focus.