Delivery Station Real-Time Customer Support Specialist

Amazon Inc.; Town of Greece (NY); Sur place; USD 26 000 - 36 000; Plein temps

Résumé du poste

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support for customers and partners. You’ll help solve issues, communicate guidance, and ensure on-time delivery while upholding Amazon’s customer-first standards.

You will work a full-time schedule in a dynamic logistics environment, coordinating with warehouse teams, delivery partners, and customers to deliver great service and accurate information.

Qualifications

• High school or equivalent is required.
• Experience in customer service is required.
• Experience with computers and Microsoft Office applications.
• Ability to prioritize and manage time in dynamic environments.
• Experience with computer and web-based tools.

Responsabilités

• Communicate with customers directly in-person, by phone and email.
• Empathize with customer needs and prioritize accordingly.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations for customers.
• Respond clearly to customer issues with concise writing.
• Work a flexible full-time schedule (40+ hours per week).

Connaissances

Customer service

Time management

Computer literacy

Formation

High school diploma

Bachelor's degree

Outils

Microsoft Office

Outlook

Word

Excel

Description du poste

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support for customers and partners. You’ll help solve issues, communicate guidance, and ensure on-time delivery while upholding Amazon’s customer-first standards.

You will work a full-time schedule in a dynamic logistics environment, coordinating with warehouse teams, delivery partners, and customers to deliver great service and accurate information.