Delivery Station Customer Service Pro

Amazon Inc.; Sturtevant (WI); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time, hands-on support, ensuring customers receive packages on time and accurately connect them with experts for up-to-date information. You’ll work at one of our last-mile warehouses, collaborating with warehouse staff, delivery partners, and customers to resolve issues and deliver exceptional service.

Responsibilities include direct customer communication, prioritizing needs, and ensuring accurate

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service and using computers (Outlook, Word, Excel) is necessary.
• Ability to prioritize and manage time in dynamic environments.

Responsibilities

• Communicate with customers in person, by phone, and email.
• Empathize with customer needs and set clear expectations.
• Resolve issues and provide accurate, timely responses to customer inquiries.
• Maintain professional written communications for customer issues.
• Support a full-time, 40+ hour work week and flexible scheduling.

Skills

Customer service

Communication skills

Time management

Microsoft Office

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time, hands-on support, ensuring customers receive packages on time and accurately connect them with experts for up-to-date information. You’ll work at one of our last-mile warehouses, collaborating with warehouse staff, delivery partners, and customers to resolve issues and deliver exceptional service.

Responsibilities include direct customer communication, prioritizing needs, and ensuring accurate