Delivery Station Support Specialist

Amazon Inc.; Budd Lake (NJ); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate to provide real-time in-station support, helping customers receive packages on time. You’ll interact with customers in person, by phone, and email, resolving issues quickly while upholding Amazon’s values.

The role requires flexibility for full-time hours, lifting up to 49 pounds, and standing for long shifts in a busy, variable-noise warehouse environment. You’ll gain logistics expertise and direct customer impact daily.

Qualifications

• Bachelor's degree or equivalent.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience with written and verbal communication and presentation
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
• You’ll be based at one of our last‑mile delivery warehouses, where Amazon’s leading logistics system operates.
• As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.
• Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners.
• Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
• Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart.
• You’ll connect with our customers every day, using your in‑depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
• Our mission is to be Earth’s most customer‑centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness.
• Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Skills

Communication skills

Metrics knowledge

Brand ambassador

Education

Bachelor's degree or equivalent

Job description

Amazon is hiring a Delivery Station Customer Service Associate to provide real-time in-station support, helping customers receive packages on time. You’ll interact with customers in person, by phone, and email, resolving issues quickly while upholding Amazon’s values.

The role requires flexibility for full-time hours, lifting up to 49 pounds, and standing for long shifts in a busy, variable-noise warehouse environment. You’ll gain logistics expertise and direct customer impact daily.