Delivery Station Customer Care Specialist

Amazon; Melbourne (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Amazon Inc. seeks a Delivery Station Customer Service Associate to provide in-station real-time support, ensuring on-time deliveries and guiding customers to the right experts for accurate information.

You will interact with customers, warehouse staff, and delivery partners to resolve issues and keep customers informed throughout the delivery process. You’ll work at one of our last-mile delivery warehouses in a fast-paced environment, developing logistics and customer service expertise while

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Job description

Amazon Inc. seeks a Delivery Station Customer Service Associate to provide in-station real-time support, ensuring on-time deliveries and guiding customers to the right experts for accurate information.

You will interact with customers, warehouse staff, and delivery partners to resolve issues and keep customers informed throughout the delivery process. You’ll work at one of our last-mile delivery warehouses in a fast-paced environment, developing logistics and customer service expertise while