Delivery Station Customer Care Specialist

Amazon Inc.; San Diego (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Amazon's Delivery Station Customer Service Associate role focuses on in-station real-time support to ensure customers receive their packages on time. You’ll connect customers with experts for the latest package information and help resolve issues quickly, going beyond mere fulfillment and delivery to leave customers smiling.

Based at one of our last-mile warehouses, you’ll collaborate with warehouse teams, delivery partners and customers, reschedule deliveries when needed, and use your in-depth

Qualifications

• Excellent customer service and communication skills.
• Ability to empathize with customers and manage expectations.
• Willingness to work in a fast-paced logistics environment.

Responsibilities

• Communicate with customers directly in-person, by phone and email.
• Empathize with customer needs and set appropriate expectations.
• Resolve issues and respond to customers with concise, accurate information.
• Support quick, sound decisions on behalf of the customer.
• Stand, walk and perform lifting tasks up to 49 pounds as needed.
• Work a flexible Full-Time schedule (40+ hours per week).

Skills

Customer service

Communication

Empathy

Problem solving

Teamwork

Job description

Amazon's Delivery Station Customer Service Associate role focuses on in-station real-time support to ensure customers receive their packages on time. You’ll connect customers with experts for the latest package information and help resolve issues quickly, going beyond mere fulfillment and delivery to leave customers smiling.

Based at one of our last-mile warehouses, you’ll collaborate with warehouse teams, delivery partners and customers, reschedule deliveries when needed, and use your in-depth