Delivery Station Customer Advocate — Fast-Paced In-Station Support

Amazon Inc.; New York (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to enhance the customer experience from our last-mile network. You’ll provide in-station real-time support, coordinate with warehouse teams, and help customers with timely guidance on their packages.

Based at one of our last-mile delivery warehouses in New York, you’ll respond to issues, reschedule deliveries when needed, and ensure a great customer experience by connecting customers with the right experts and by maintaining clear,

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Job description

Amazon is seeking a Delivery Station Customer Service Associate to enhance the customer experience from our last-mile network. You’ll provide in-station real-time support, coordinate with warehouse teams, and help customers with timely guidance on their packages.

Based at one of our last-mile delivery warehouses in New York, you’ll respond to issues, reschedule deliveries when needed, and ensure a great customer experience by connecting customers with the right experts and by maintaining clear,