In‑Warehouse Customer Service Associate (Delivery Station)

Amazon Inc.

Chicago (IL)

On-site

USD 26,000 - 36,000

Full time

14 hours ago

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Benefits offered by this job

EAP program

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support so customers receive packages on time. Based at one of our last-mile delivery warehouses, you will assist customers, partners, and warehouse teams with guidance and issue resolution.

You will communicate directly with customers in person, by phone, and email, uphold our values, and help connect customers with experts.

Qualifications

Bachelor's degree or equivalent.
Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
Experience with written and verbal communication and presentation.
Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

Communicating with customers directly in-person, in addition to communicating via phone and email.
Empathizing with and prioritizing customer needs.
Upholding company values and respecting every customer.
Resolving issues and setting appropriate expectations with customers.
Clearly understanding and responding appropriately to the issues that customers present.
Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
Making quick and effective decisions on behalf of the customer.