In-Station Customer Support for Last-Mile Logistics

Amazon; Tennessee; On-site; USD 22,000 - 32,000; Full time

Job summary

Amazon's Delivery Station Customer Service Associate in Nashville, TN performs in-station real-time support to ensure on-time deliveries and connects customers with experts for accurate information. You will interact with customers in person, by phone, and email, resolving issues and setting clear expectations while upholding Amazon's customer-centric standards.

Based at a last‑mile delivery warehouse, you’ll communicate with warehouse teams, delivery partners, and customers to reschedule

Qualifications

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience with written and verbal communication and presentation
• Bachelor's degree or equivalent
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in‑person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Resolving issues and setting appropriate expectations with customers
• Stand and walk during shifts lasting up to 12 hours

Skills

Communication skills

Performance metrics

Brand ambassador experience

Merchandising

Education

Bachelor's degree or equivalent

Job description

Amazon's Delivery Station Customer Service Associate in Nashville, TN performs in-station real-time support to ensure on-time deliveries and connects customers with experts for accurate information. You will interact with customers in person, by phone, and email, resolving issues and setting clear expectations while upholding Amazon's customer-centric standards.

Based at a last‑mile delivery warehouse, you’ll communicate with warehouse teams, delivery partners, and customers to reschedule