Delivery Station Customer Service Pro — Fast-Paced

Amazon; Santa Clarita (CA); On-site; USD 39,000 - 54,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to support in-station customer service and real-time issue resolution at one of our last-mile facilities. You will communicate with warehouse teams, delivery partners and customers to ensure on-time deliveries and accurate guidance.

The role emphasizes empathy, clear written and verbal communication, and ability to handle dynamic, high-volume environments while maintaining customer satisfaction.

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office.
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, data base searching and instant messenger tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer service

Time management

Multitask & prioritize

Communication

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate to support in-station customer service and real-time issue resolution at one of our last-mile facilities. You will communicate with warehouse teams, delivery partners and customers to ensure on-time deliveries and accurate guidance.

The role emphasizes empathy, clear written and verbal communication, and ability to handle dynamic, high-volume environments while maintaining customer satisfaction.