Last-Mile Customer Experience Associate

Amazon; California (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate to provide in-station, real‑time support at a last‑mile facility. You’ll help customers receive packages on time, connect them with experts, and uphold Amazon’s customer‑centric standards.

The role requires strong communication, problem solving, and the ability to work a 40+ hour weekly schedule. You will interact with warehouse teams, delivery partners, and customers to resolve issues, reschedule deliveries, and ensure a great

Qualifications

• Bachelor's degree or equivalent required or preferred.
• Experience understanding performance metrics and measuring progress against KPIs.
• Strong written and verbal communication and presentation skills.
• Experience on a merchandising/brand ambassador team for a national consumer brand.

Responsibilities

• Interact with customers in person, by phone, and by email to resolve issues.
• Empathize with customers, prioritize needs, and set clear expectations.
• Uphold company values and respect every customer.
• Respond with concise, accurate written communication.
• Make decisions quickly to ensure positive customer outcomes.
• Work a flexible full-time schedule (40+ hours per week).

Skills

Written and verbal communication

Performance metrics experience

Brand ambassador/merchandising

Education

Bachelor's degree or equivalent

Job description

Amazon is hiring a Delivery Station Customer Service Associate to provide in-station, real‑time support at a last‑mile facility. You’ll help customers receive packages on time, connect them with experts, and uphold Amazon’s customer‑centric standards.

The role requires strong communication, problem solving, and the ability to work a 40+ hour weekly schedule. You will interact with warehouse teams, delivery partners, and customers to resolve issues, reschedule deliveries, and ensure a great