Delivery Station Customer Service Pro

Amazon; Arizona; On-site; USD 25,692 - 35,762; Full time

Job summary

Amazon Delivery Station Customer Service Associate in Arizona provides in-station, real-time support to ensure customers receive packages on time and connects customers with experts for accurate information. You will interact with customers in person, by phone, and via email to resolve issues and set expectations.

The role operates at a last-mile delivery warehouse, collaborating with warehouse staff, delivery partners, and customers to ensure a great customer experience and uphold Amazon's

Qualifications

• Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency in verbal and written communication skills
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Verbal communication

Written communication

Customer service

Education

Bachelor's degree or equivalent

Job description

Amazon Delivery Station Customer Service Associate in Arizona provides in-station, real-time support to ensure customers receive packages on time and connects customers with experts for accurate information. You will interact with customers in person, by phone, and via email to resolve issues and set expectations.

The role operates at a last-mile delivery warehouse, collaborating with warehouse staff, delivery partners, and customers to ensure a great customer experience and uphold Amazon's